Refund Policy
Because our products are sensitive research materials, all sales are final. Please review your order carefully before purchasing.
Last updated: June 2026
All sales are final
Due to the nature of our products as sensitive research chemicals, PrimeLine Labs does not accept returns and does not offer refunds or exchanges once an order has been placed and shipped. We cannot verify the storage and handling conditions of products once they have left our facility, so they cannot be resold or returned to inventory.
Damaged or incorrect items
We stand behind every order we ship. If your order arrives damaged, or you received the wrong item, contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. If we confirm the error or damage occurred before delivery, we will, at our discretion, send a replacement or issue a refund for the affected item.
Order cancellations
Orders may only be cancelled before they have been processed for shipment. Once an order has shipped it cannot be cancelled and this Refund Policy applies.
Non-refundable items and charges
Shipping charges are non-refundable. Any approved refund covers the price of the affected product only.
How to reach us
For any issue with your order, contact our team through the contact page with your order number. We respond to all delivery issues promptly.
Questions about this policy? Reach our team via the contact page.