Shipping Policy
Review how shipping details are confirmed for a PrimeLine Labs research order.
Last updated: August 2026
Order processing
Orders are reviewed after submission. Payment, availability, processing timing, and any account-qualification questions are communicated to the email address on the research account before dispatch.
Shipping methods and delivery
The available carrier, service level, cost, and estimated transit information are confirmed during order review. Carrier estimates are not guarantees and may be affected by delays outside our control.
Packaging and storage information
Follow the storage conditions printed on the supplied label and any matching lot-specific Certificate of Analysis. Contact research support if those documents are unclear.
Shipping costs, taxes, and duties
Applicable shipping costs are communicated before payment or dispatch. The purchaser is responsible for taxes, duties, or import fees that apply to the destination.
Risk of loss
Title and risk of loss pass to the purchaser when the order is handed to the carrier. If a package arrives damaged, review the Refund Policy and contact research support within the stated reporting window.
Incorrect addresses and failed delivery
Purchasers are responsible for providing an accurate shipping address. Orders delivered to an address supplied incorrectly by the purchaser may require additional shipping charges if returned and resent.
Questions about this policy? Reach our team through the contact page.